Expectations of a CIO Today are Embryonic

Embracing IT Trends To Configure Business Operating Models

With advent of Consumerization of IT as well as orientation towards services (SaaS/Paas/IaaS), the focus is on information security and privacy along with seamless integration of services requiring real-time consistency in rendering information across various platforms. Also with globalization, a highly mobile workforce and paradigm shift towards virtual workplaces, there is increased demand for office space orientation and management, information ubiquity, unified content and collaboration with enterprise search capabilities. To be more effective in proactive decision making and not being stifled by volume, velocity and variety of information, the drive will be towards business analytics to translate information into knowledge through information processing, correlation and trend analysis.

The expectations of a CIO today is embryonic, wherein there is a shift of focus from capital IT that is Information Technology for business operations to “BIG” IT which is innovation and transformation for business value. Hence the role essentially manifests into encompassing the aspects like Connect – to listen and align with the organization, stakeholders, peer groups; Inform – General IT trends and their applicability to business strategy; IT vision and strategy, plans, initiatives aligning to business strategy, setting expectation, aligning accomplishments to expectations, measurable outcomes; Organize – Governance model including organizational structure, operating model and change management.

Orchestrated Solution Oriented Mindset Can Empower Business Accretion

It is a colossal task to keep pace and reconcile with the evolution of disruptive technology advancements. While niche platforms, applications and services are available in abundance, vendors need to focus on building a long term strategic relationship with enterprises rather than transactional focus. The immediate and critical mindset is on selling technology rather than on solutions’ orientation. The solution providers need to understand the elements driving the enterprise business and the problem statement along with existing enterprise technology investments. Subsequently, they should provide a more holistic solution and service the customer that has long term relevance and applicability which supplements existing enterprise investments and above all demonstrates business value that aligns with enterprise IT statement of direction.

An organization should firmly believe in empowering people not only to ideate but to experiment and innovate, whatever be their career stage. To encourage and inculcate a culture of innovation, governance teams should be established to organize events in which people from all over the country can actively participate to demonstrate innovations made in their respective domains and fields. These events act as a platform to invite strategic partners to demonstrate latest technologies and solutions. Steps should also be taken to organize events wherein the innovation governance team outlines real time problem statements and rewards innovative ideas from people for implementation. Such mutually inclusive methodology of work can create healthy work environment and prove to be instrumental in the growth of the organization.