Today, massive advancements in technology, increased customer expectations, and the rise of omnichannel commerce are just facets reshaping the retail space. In an industry already known for thin margins, these changes can increase cost pressures and uncertainty for retailers while simultaneously opening doors to opportunities. However, to grab these opportunities, traditional approaches will no longer work. Retailers would have to clearly define new aspirations, make fundamental changes to operating models, and rethink retail.
On that note, retailers have to carefully pick and choose the technology they use in their day-to-day operations. While flashy technology attracts and engages customers in the physical or online store, the make-or-break technology is actually behind the scenes. This technology includes dwell sensing, RFID, heavy investments in the data lake, and logic needed to map the customer journey and provides a seamless customer experience. That being said, technology is only one piece of the puzzle in solving the operations equation. It also involves analytics, new store processes, and upskilling the store team.
At this juncture, there is a wide variety of retail tech services companies entering the industry with a set of advanced and integrated offerings. To help companies navigate through the best-of-breed retail tech services, APAC CIO Outlook has compiled a list of 10 best retail tech services companies. The enlisted organizations are transforming the retail landscape. Besides, the magazine also comprises insights from thought leaders in the sector on the industry trends, best practices, recent innovations, and their advice for the aspiring CIOs.
We present to you APAC CIO Outlook’s, “10 Best Retail Tech Service Companies – 2021.”
