EXPERION Technologies: Bringing Radical Change to the Retail Domain
Traditionally, at a higher level, the retail industry always had shallow margins. Furthermore, most established retail operations still use outdated IT systems. Even though firms understand the criticality of updating them, they are hesitant to take the plunge because IT projects often result in substantial cost overruns and are met with disappointments. “Retail industry is struggling with pain areas such as inventory visibility and availability, innovative use of technology and business models and real-time visibility of field activity," says Suresh V.P, COO and Head of Product Engineering Services, Experion Technologies.
Based in India, Experion provides much-needed relief to such retail organizations. The Experion partnership with retail operations helps re-engineer IT solutions, and derives much higher value for the costs incurred. Pertaining to variance in the industry, Experion assists organizations by increasing operational efficiency and leveraging data to provide better predictions. Consumers expect a seamless experience inside the store and on digital platforms. Experion studies customer business problems and works closely with retailers to drive a holistic solution that suits their budget, addresses their security concerns and helps them transition to new systems quickly, deriving swift ROI.
The firm helps businesses save time and money with state-of-the art products, as well as partner's products in the retail domain. These are new generation and Cloud-hosted Web and Mobile-based software that manages retail stores and helps manage stock, inventory, promotions and offers, POS, scale, printers, label generation management, automatic order generation, supplier invoice processing, customer management, loyalty program, e-Commerce and m-Commerce, Business Intelligence (BI) and Data Warehousing.
We speak the client’s language, understand their concerns, and make their problems our own. We are mindful of the cost concerns and know the value of every cent spent on the project
This retail-specific integrated solution provides cost advantage and real-time information to stakeholders.
Re-delivering innovative solutions, Experion's flagship product, FieldMax, is a Cloud-hosted, digital product that empowers any field sales staff. The tool helps gain insights to retailer sentiments in real-time, thereby allowing steps to counter competition, while sensitizing salesforce to be proactive to retailer aspirations. Field sales staff are so empowered as to respond to market conditions with micro strategies, assisting them to sell more. The solution packs enterprise Web and Mobile widgets and IoT into one integrated system for maximum productivity, and combines Business Intelligence that provides better business insights. FieldMax has been implemented by 160 customers across 7 countries in the APAC and MENA regions.
"We speak the client’s language, understand their concerns, and make their problems our own. We are mindful of the cost concerns and know the value of every cent spent on the project," says Suresh. Recently, Experion worked closely with a retail consulting and solutions company in Australia whose products are being used by 70 percent of independent grocery retail businesses in the region. Experion re-engineered their software products and has been involved in the implementation process. The retail solution provided a centralized system for inventory and stock management, pricing, promotions, automatic ordering and performed a wide range of analytics and reporting. Artificial Intelligence and Machine Learning have been built into the software to make it smart and independent. This suite of solutions comes with its Finance Manager, Loyalty system, and ecommerce as well as m-Commerce.
Experion has grown to become a trusted partner for many software product companies. Their solutions are well-thought out and customized for the satisfaction of retailers and retail houses. There is also significant planning that goes into phased roll-out in a large organisation coupled with gamification to motivate people to adopt faster than their peer groups. Leveraging domain knowledge, Experion desires to work closely with business experts in project implementations, and develop into a global technology and domain consulting leader.